Services
Experience
Member Retention Specialist
Actively encourage lapsed Members to renew their Memberships by promoting the Associations range of products and services through outbound calling.
Small business owner
Business owner of a construction company
Responsibilities:
• Accounts payable, receivables, reconciliation and reporting
• Payroll
• Recruitment
• Onboarding new employees
• Invoicing
• Preparation of reports and budgets
• Annual reporting
• Preparation and submission of GST returns
Operations Manager
Responsible for the performance of an Outbound Customer Contact Centre and Membership Administration team, ensuring a high level of customer service satisfaction, and administration standards.
Responsible for AA Member experience liaising with Marketing and Brand.
Education
Bachelor of Business
Bachelor of Business, (Marketing major)
Auckland University of Technology
Relevant papers include:
• Marketing Management
• Operations Management
• Management and Organisation
• Business Information Systems
• Strategic Management
• Human Resource Management