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IT Help Desk Junior (Microsoft)

  • Job typeJob type: Partial Onsite
  • Job Duration5-Within 90 days
  • Job Level1-Basic
  • Hamilton

Job detail

“People are our business; IT is what we do.”

About Houston
Beginning in 1986, founder Alan Chew grew his company from just one computer and this singular
purpose in mind: to transform the way people run businesses through the clever use of technology.
Houston has taken 37 years to fine-tune its offerings to our clients. Today, it is the longest-
established IT consultancy in the region. Houston is not just a multi-disciplinary hardware, software,
and services business, but it brings with it offshore partnerships with software development groups
that allows us to bring cutting-edge technologies and expertise that is not readily accessible in New Zealand.

Our Mission
Our mission is to transform businesses with technology. We are passionate about what we do and
how we do it. We understand that our clients are not just an important part of our business, they ARE our business.

Team Culture
Houston is a great place to work. We are a family-owned business and operate like a family. That
means you get to have a say and we are eager to invest in your career because your success is our
success. We value training and we intend to invest big into training in 2023. We are a hard-working
but light-hearted team always keen to have a laugh. We prioritise the work/life balance of our team members and encourage a family-first approach.

About You
Of course, you have the technical skills, but we also need ‘people’ people who have good
communication skills. A general interest or experience in technology, problem-solving, and customer
service is ideal. A desire to work or develop a career in the IT industry is advantageous. Working as a
team player is critical in our culture. It does help if you like drinking coffee and playing pool.

We Offer
Workplace flexibility and some work-from-home/hybrid opportunities are available. With this we
offer a flexible work/life balance and a competitive salary. We will provide you with all the tools
needed to be successful in the job like a laptop and software to manage your workload. We offer a
working environment where your opinion and personal development matters for the greater good.
Our success comes through your success.

What We Are Looking For
We are looking for IT helpdesk professionals who can help us get stuff done. We are looking for all
levels of helpdesk customer support, field engineers and senior engineering roles. As a Managed
Service Provider (MSP), we need generalists and people up to speed with today’s technology. On a
day-to-day, you will be answering phone calls, replying to emails, and managing support tickets. You
will be solving IT problems for clients, answering questions about Microsoft products, and fixing
things that are broken. You don’t need to know absolutely everything about computers but a
willingness to learn and find solutions is a must.

The service desk needs to be covered from 7:30am to 5pm Monday through Friday with additional
on-call hours for priority 1 issues. Your shifts will most likely be from 7:30am to 4pm or 8:30am to
5pm with an unpaid 30-minute break for lunch. This could potentially be open for negotiation based
on your skill-level.

Houston values diversity. We are open to *outside-of-the-box candidates. If you have something
special to offer even if it doesn’t exactly match this job description, we want to hear from you.
Ideal candidates will be located in Hamilton, but this is open to consideration. We do have
Immigration New Zealand accreditation for qualifying roles.

*Research shows that people of underrepresented groups are less likely to apply for jobs if they do
not meet all the qualifications and requirements listed in a job description. If you feel you have
something special to offer and are eager and excited about this job, we want to hear from you.
Contact details for listing: Tony Meredith, General Manager 021 345 072, jobs@houston.co.nz

Skills Required

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