Job Detail

  1. Home
  2. Other
  3. Job detail

Uru Ratonga me ngā Whakahaere Head of Service & Operations

  • Job typeJob type: Partial Onsite
  • Job Level3-Expert
  • Wellington

Job detail

Company Description

We believe that if we want to be a world class Kiwi Company, we shouldn’t just employ people, divide them into functional departments and tell them what to do. Instead, we defined a purpose – powering better journeys, today and tomorrow – and go about achieving this by setting clear goals and expectations and embracing diversity of thought.

At Z, Customer Experience is at the heart of everything we do – our strategy, capability development and investment decisions. We’re creating and continually developing products and digital channels our customers will love and that make their lives easier.

Job Description

To live our purpose of ‘powering better journeys today and tomorrow’ and deliver Z’s strategy we need strong teams with a high level of capability – our Digital Business Unit plays a key part in this.

In the newly created position of Uru Ratonga me ngā Whakahaere Head of Service & Operations you will drive the creation of excellence in Digital Service throughout Z. A key part of your mahi will be providing leadership and governance to the inhouse operations and service teams as well as areas delivered through external parties.

This is a senior role at Z and will see you make a real difference at an exciting time in the energy industry. Your ability to influence, encourage collaboration and guide experienced People Leaders will be key to success. While you will need to bring a level of experience in the IT sector this role is focused on driving performance, growing capability and leadership. Want to know more?

You will have the opportunity to

  • Represent Digital service and operations across Z, acting in a senior role and member of Z’s Digital Leadership Team
  • Drive service resilience and operational performance across our digital platforms and through our delivery of initiatives
  • Build a strong DevOps practice; creating a proactive, customer-focused ecosystem where issues are fixed before our people are impacted
  • Manage and grow the capabilities of Z’s Digital service and operations teams, these include Cloud Platforms, DevOps, and Digital EmployeeExperience
  • Work with our external providers to build a best-in-class service desk and support function
  • Manage external delivery relationships and budgets with key vendors to improve value for Z


What you’ll bring to Z

  • Demonstrated history of people leadership at a senior level as well as of a function within a commercial environment
  • An understanding of the digital landscape; the challenges, opportunities and developments
  • Excellent stakeholder engagement and relationship skills, the ability to influence outcomes, negotiate and drive change both internally and externally
  • Management of supplier relationships and a strong financial acumen
  • The ability to understand strategic directives and convey this into action to meet necessary outcomes
  • Excellent communication skills with both technical and non-technical audiences across all levels
  • The personal drive and energy needed to achieve results, striving for excellence and bring about positive change

And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand.

Don’t meet every single requirement? At Z we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Additional Information

What we can offer you

  • A competitive remuneration package including short-term incentive plan, medical insurance for you and your family, enhanced employer contribution for KiwiSaver
  • Generous leave provisions including enhanced sick leave, parental leave benefits and the option to buy additional leave
  • The balance of hybrid working, enjoy some of your week at home and some in our welcoming office space
  • The opportunity to contribute and be part of a supportive team that is here to make a difference
  • A chance to build your own capability through learning from some of the industry’s most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation
  • Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you

The base salary range for this role is $202,500 to $236,250 per annum, plus 20% STI based on company performance, a 5% KiwiSaver employer contribution and health insurance through Southern Cross.
Why Z?

Z is a dynamic and innovative Kiwi company that provides energy solutions for today while working on playing our part in Aotearoa’s shift towards a low-carbon future – a transition that we’re passionate about.

Being proudly Kiwi, we’re up for challenging the status quo, stand-up for what we believe is right and most importantly, we back our team to bring their true selves to work every day. Our flexible working approach and Rainbow Tick and Gender Tick accreditations – backed by our strong company values, Tū Kaha Stand Up, Tū Maia Speak Out, Tū Kotahi Side by Side – have created an open and inclusive workplace that promotes personal development, and is underpinned by a desire for our people and our communities to succeed.

One of the things we stand for at Z is Diversity & Inclusion. It is our belief that having a diverse workforce make it possible to deliver an extraordinary future and to power better journeys, today and tomorrow.

We’re distinctive in our approach and if you’re up for a challenge, we’d love you to be part of it. If this sounds like a place you believe you can add value and grow your own capability, then make sure you read Our Why, it’s our founding document and provides further insights in what it means to part of the Z whānau. If Z feels like a good match for your head and your heart, come join us for one heck of a journey!

Whakauru | Apply

Apply here –
Please include a cover letter in your application, telling us why you’re a great fit for Z.

Applications close: Friday 12th July 2024

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

To be considered for this position you must have the legal right to live and work in New Zealand.

Skills Required

Industry Categories

Talent type required for this project