Professional Experience

Over the past decade, I have specialized in the private and government insurance sectors, leading teams managing claim portfolios post-Canterbury earthquakes. My experience in time-critical projects has honed my analytical and technical skills, enabling me to build solution-focused teams and deliver strategic, operational solutions under high-pressure, deadline-driven conditions.

In 2018, I contributed to revitalizing EQC’s internal claim management processes, collaborating to design and implement an optimal framework for efficiency, stakeholder engagement, and successful negotiation outcomes.

Returning to the private sector in 2019, I led and trained specialty motor claims teams through the COVID-19 pandemic, adapting quickly and mastering new skills in financial services, particularly in farm and heavy machinery claims.

In early 2021, I was appointed Product Owner (PO) for Suncorp’s Safe Agile initiative, Momentum. This role expanded my understanding of enterprise support and IT service delivery, managing products for IBM, Salesforce, Guidewire, Google, and Adobe. My success led to coordinating and fronting the uplift of business capabilities to meet mandatory climate disclosure requirements and participating in refreshing our Agile Centre of Excellence to enhance efficiency and value delivery.

Personal Summary 

I am an enthusiastic and nature-loving individual who thrives on an active and fulfilling lifestyle. Embracing early starts and productive days, I find joy in outdoor adventures, particularly camping by the beach. My ideal vacations involve immersing myself in the tranquillity of nature, though I equally cherish visits to my parents in Tauranga, where I can enjoy the warmer climate during winter. While I possess a bubbly personality, I deeply value quality time with my husband and family, often favouring quiet moments reading in the garden over the hustle and bustle of city life. My commitment to balance, community and family-centric values defines my approach to life and work.