Email Verified Identity Verified Brenna Ward
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Member sinceĀ 01-12-2023
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Customer-focused professional with a dedication for continuous improvement!

A diverse background has enriched my problem-solving skills and my continuous improvement mindset. I am a jack of a few trades, meaning I bring along a different way of thinking and an understanding of different demographics. I am passionate about providing the best customer experience possible and am excited at the thought of contributing to more efficient processes!


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Graduate Interior Designer

  •  Pacific Environments Ltd
  •  May 2017 - Sep 2018

My journey in design was marked by a commitment to creativity and a keen eye for detail. During my academic years, I honed my skills in space planning, colour theory, and material selection, gaining a solid foundation in design principles. I was eager to apply this knowledge in real-world projects, collaborating with experienced professionals to bring innovative design concepts to life.

I remained dedicated to staying current with design trends and technologies, and I strived to contribute fresh ideas to create spaces that not only met but exceeded the expectations of clients.

International Flight Attendant

  •  Jetconnect | Qantas
  •  Sep 2018 - Oct 2020

My role extended well beyond in-flight service; it encompassed ensuring passengers' safety, comfort, and well-being as they journeyed through different time zones and destinations. I excelled at adapting to ever-changing environments and relished resolving complex challenges to ensure a seamless travel experience.

Throughout my career, I meticulously honed my communication, problem-solving, and customer service skills to deliver a memorable and secure travel experience for all passengers. I was the go-to resource for addressing unexpected issues, applying creative solutions to maintain a smooth and enjoyable journey.

I proudly represented my airline, consistently upholding the highest standards of quality and professionalism. My relentless passion for exploring new destinations, engaging with diverse individuals, and cherishing the world's beauty transformed this career into an exhilarating adventure.

Veterinary Receptionist

  •  Taranaki Veterinary Centre
  •  Aug 2020 - Mar 2021

I played a vital role in ensuring the smooth operation of the veterinary practice. I was the first point of contact for our clients, providing exceptional customer service, scheduling appointments, and managing administrative tasks with precision.

I took pride in creating a welcoming and empathetic environment for both clients and their beloved pets. In addition to providing top-notch customer service, I handled various administrative duties, including maintaining records, handling payments, and managing communication between clients and our veterinary team.

I was always eager to support our veterinarians and colleagues, and my goal was to contribute to a positive and efficient experience for all our clients.

Service Hub Team Lead

  •  Competenz | Te Pukenga
  •  Mar 2021 - Mar 2025

I lead and mentored a team of three direct reports, guiding them in their roles and focusing on their professional development. My team were the frontline customer support for the organsation. We addressed all external queries, troubleshooting issues for our Learning Management System (Canvas), and ensured a positive experience for employers and apprentices.

I found myself frequently sought after for Canvas-related inquiries, providing valuable support to ensure users had a smooth experience. Leveraging my expertise, I conducted training sessions for e-assessors, moderators, customer support officers, and apprentices, assisting them in using the system efficiently.

I collaborated with subject matter experts, e-assessors and content creators to suggest ways to make Canvas more engaging, interactive, and aligned with our learning objectives.

Event Administrator

  •  Netball New Zealand
  •  Jul 2023 - Present

I provide precise administrative support for a variety of netball events. My expertise covers efficient travel and accommodation management, meticulous document production, and smooth logistics. I take pride in delivering prompt and professional responses to inquiries.

I'm genuinely dedicated to process improvement, consistently seeking ways to enhance administrative functions for peak efficiency.

On event days, my primary focus is ensuring the seamless execution of events. I'm the go-to person for supporting the wider team in any way necessary. Additionally, I manage entries, results, and awards ceremonies with precision.


Bachelor of Design

  •  Auckland University of Technology
  •  Feb 2014 - Oct 2017

Completed a Bachelor of Design, majoring in Spatial Design (Interior/Architecture). Minor in Sustainability.