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Email Verified Identity Verified Farah Ahmad
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Member since 22-08-2022
Profile health 50%

Freelance designer & illustrator with experience in building and maintaining customer relationships

  • $ 40.00 - $ 50.00 / hr
  • Auckland
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Experience

Marketing Intern - B2B

  •  Vodafone
  •  Aug 2014 - Oct 2014

• Project management which involved working on a project that would enable increased channel engagement
• Coordinating and offering assistance in event planning
• Administration and organizing of charitable events
• Updating and compiling documents for internal databases
• Offering opinions and insight on a range of situations

Internal Sales Representative

  •  Hettich
  •  Jun 2015 - Feb 2016

• Build and maintain customer relationships in a professional manner to support customer loyalty
• Organize credits, resolve complaints, and ensure that purchase orders are processed correctly and received in good order by utilizing complex SAP processes
• Offer technical support and showroom assistance as required
• Continue to provide exceptional service under pressure in a fast paced environment

Internal Sales Manager

  •  Hettich
  •  Feb 2016 - Oct 2016

• Manage the internal sales/customer service team to ensure all work is completed efficiently and effectively and analyse performance through processing
• Hiring and training of staff
• Liaise with all departments and overseas subsidiaries to maintain functions of the company
• Build and maintain customer relationships in a professional manner to support customer loyalty
• Organize credits, resolve complaints, and ensure that purchase orders are processed correctly and received in good order by utilizing complex SAP processes
• Offer technical support and showroom assistance as required
• Continue to provide exceptional service under pressure in a fast paced environment

Supply Chain & Marketing Support

  •  Hettich
  •  Aug 2017 - May 2018

• Manage stock levels of core and special products
• Analyse and assess stock levels to capture trends
• Liaise with all departments and overseas subsidiaries to maintain supply chain functions of the company
• Facilitate product launches and ensure stock levels are accurate
• Design and compile launch packages for territory managers including product features and key selling points, samples, catalogues etc.
• Provide support to the marketing manager where required

Education

Foundation Certificate Tohu Tuapapa Matauranga, Maori

  •  University of Auckland
  •  Feb 2011 - Dec 2011

This course was based on gaining a better understanding of the Maori culture. It enabled me to develop the following skills and abilities:
• Basic Maori language and math
• An opportunity to better understand the Maori population, which is a very crucial aspect of New Zealand society today
• This added to my diverse background and allowed me to develop a better understanding and respect for the Maori society

Bachelor’s Degree, Major in Marketing & Economics

  •  Auckland University of Technology
  •  Feb 2012 - Dec 2014

The papers I have completed and the course overall have helped me develop the following skills and abilities:
• An understanding of consumer perception and decisions involved in their purchase and decision processes
• Ability to research and analyze findings and effectively communicate this information
• Integration of a range of different forms of media
• Critically reflect on the relationship between academic studies and practice and develop the capabilities of teamwork and problem solving
• Ability to analyse the economic behaviour of individuals and firms, as well as the structure and functioning of markets
• Ability to evaluate macroeconomic fluctuations, government policy responses, and international trading environments, and how these may affect business and society

Postgraduate Diploma in Marketing

  •  Auckland University of Technology
  •  Jan 2017 - Nov 2017

Taking interest in further education and completing my postgraduate studies have allowed me to develop the skills to:
• Formulate marketing strategy
• Analyse marketing information
• Understand the role of integrated marketing communications
• Identify the impact of consumer behaviour on marketing decisions
• Use marketing research to make decisions
• Understand cost behaviour and use accounting information for costing and decision-making • Apply economic concepts to consumer and firm behaviour
• Effectively participate in the management of an organisation and the marketing function