Email Verified Identity Verified Kate Hardy
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Member since 31-10-2021
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Inspire | Create | Design | Manage

  • $ 35.00  / hr
  • New South Wales
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Freelancer with extensive experience in travel management, administration, management and social media management – content creation and organic marketing strategies.
Available for VA work in administration, marketing management, brand management and travel management.
Extensive experience in customer service if you are looking for a customised training or onboarding manual.


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Completed Projects


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Team Leader

  •  Flight Centre Travel Group
  •  Jun 2010 - Nov 2020

• Leadership: Demonstrate seven key company leadership & management principles including effective communication, self discipline, goal setting & implementation, train experts in sales, business acumen and sales mentor for novice employees.
• Sales & Performance
• Sales coach for senior consultants
• Performance management for store team members
• Profit & Sales Growth Plans / Business strategy: monthly, quarterly & yearly
• Ensure standardised business practices & financial systems are adhered to
• Drive key performance growth targets within the business
• Customer retention & acquisition
• Day to day management of running a retail business
• Build & manage relationships with with major partners & suppliers such as airlines, & wholesale travel providers within the East Coast of Australia.
• Local store marketing plans and execution

Acting Marketing Director

  •  Pineapple Marketing & Promotions
  •  Feb 2021 - Dec 2021

• Brand Strategy Development & Execution
• Client Relationship Management
• Client acquisition & retention
• Implementing new unique marketing concepts to drive customer sales
• Management of client social media accounts including Facebook, Instagram, LinkedIn, Twitter and Pinterest
• Creating new brand proposals and strategic recommendation manuals
• Individual client management including PR & calendar management


Digital Marketing Strategy & Campaign Management

  •  RMIT University
  •  Feb 2022 - Present

Currently studying to enhance my skills on SEO, Google Ads and advanced email marketing.