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Email Verified Identity Verified Miriam Quarterman
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Member since 25-03-2024
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Business, Data, Process Inprovement Analysis, Documentation Standardization, SQL Server DB Admin, General Admin, Data Gov

  • $ 50.00 - $ 135.00 / hr
  • Nelson
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Working the last 20+ years in Managed and Professional Service businesses, both here in NZ and Canada (remote), has provided me with unique opportunities to work as a Microsoft Data Platform Consultant and Oracle Team Manager across most industries in NZ, Australia, America, Canada and the United Kingdom.

My technical and people management experience has evolved into strong skills in project management, business analysis, process improvement, data analysis and reporting. I have worked alongside many subject matter experts and stakeholders over the years, and this has equipped me with a well-rounded view of data in business and resulted in a desire to move into Business, Data and Process Improvement Analysis.

I’m a strong believer in quality documentation, knowledge sharing and empowerment. In my work I strive to understand my client’s unique business needs, remove ambiguity, identify any gaps, automate the repeatable, implement consistency and deliver high quality results.

I can provide Business Analysis, Data Analysis, Process Improvement Analysis, Documentation Standardization, SQL Server Administration, General Administration and Data Governance assistance.

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Experience

Contract Business Solutions Engineer

  •  Ava Technology Solutions Ltd
  •  Jan 2024 - Present

* SQL Server database admin and consultant sub contracting to clients
* Support other consultants with project management skills
* Process development champion
* Xero reconciliations, bill payments, invoicing
* Projectworks projects, invoicing, quoting, configuration
* Created onboarding process for other contracted consultants
* Created consultant contracts
* Created client connectivity documentation
* Created marketing material
* Created consultant profiles
* Critical and Creative thinking during team huddles
* Upskilling in Azure - Database, DevOps, Purview, Policy
* Upskilling in Power Platform - App, Automate, BI/Fabric, Dataverse, Data Factory
* Upskilling in Make Automation Platform

Data Analysist

  •  Pythian Services
  •  Jul 2022 - Feb 2023

* Provide insight to the development and reporting teams regarding how data was consumed by Directors, Team Managers, Project Managers, Consultants, and external Clients.
* Propose changes to sources systems for better understanding of the data stored.
* Collect requirements from the business for reporting needs and translate them into stories for the team to build and implement.
* Created a repeatable process using SQL scripts and Excel Spreadsheets to perform audits of current data stores (JIRA Reports, Folio, Oracle database, MySQL databases)
* Performed the audit task and investigate discrepancies identified in reports and data.
* Used JIRA to document findings for the development teams to resolve.
* Keep track of data exposed to users to ensure security policies were upheld.
* Track source systems that are part of data governance policies to ensure compliance to industry best practices.
* Used Atlassian SCRUM and Kanban boards to manage workflows.
* Run daily standup calls and weekly sprint meeting.
* Ensured user stories were size appropriately, clear, linked, prioritised, and followed best practices.
* Peer review client and business Tableau reports and underlying queries to ensure the reports were displaying correct data and for the intended audience.
* Provide feedback on the useability of the report and suggest changes to layouts to ensure reports were consistent and in accordance with business policies.
* Ensure the business data was monitored, maintained, optimised and recoverable.
* Ensure underlying data warehouse systems were monitored, correctly configured for reporting purposes and internal documentation updated accordingly.

Reliability Team Manager

  •  Pythian Services
  •  Feb 2016 - Jun 2022

* Developed team member onboarding handbook.
* Developed Acting Team Manager Handbook.
* Developed team process guidelines to ensure quality and set expectations within the team and business.
* Performed weekly 1-1 video calls with globally dispersed team members, Technical Project Managers and Directors.
* Participated in weekly client stand up calls with internal teams and clients.
* Prepared meeting agendas and delivered call summaries.
* Wrote and delivered team performance reviews.
* Worked closely with clients to bridge the gap between technical and non-technical clients.
* By the minute time recording.
* Audit team member logs for quality, added value and efficiency.
* Allocated skilled resources for multiple projects running concurrently and across multiple technical teams.
* Ensured tasks progressed, quality of work was high, time spent on budget and delivery time targets met.
* Set expectations with Client facing Technical Project Manager regarding policy, process, and availability.
* Projected and planned globally dispersed resources for project(s) up to three months in advance taking into consideration vacation needs, on call rosters and unplanned events.
* Worked with HR manage team performance issues.
* Worked with Talent Acquisitions to acquire consultants that enhanced the existing team.
* Set team KPI’s and supported individuals to achieve them.
* Set up personalised training plans and career progression processes.
* Use technical, business policy and process, and client knowledge to support team during investigation, documentation, route cause analysis, reporting and delivery of RCA of an incident.
* Performed Managerial and Client Escalation On-call 24x7x365.
* Use technical, business policy and client contract knowledge to support team members during an incident.

SQL Server Database Consultant

  •  Pythian Services
  •  Sep 2011 - Jan 2016

* Performed the role of Production Database Administrator for between 15-30 managed services client at a time.
* Install and maintain the performance of SQL Server database servers.
* Develop processes for optimizing administrative tasks.
* Insured database and servers were configured to best practice/industry standards.
* Manage database access.
* Supported DR and HR incidents.
* Performed performance tuning of database.
* Install, upgrade, and manage database.
* Performed daily, weekly, and monthly maintenance tasks.
* Diagnose and troubleshoot database errors.
* Create and manage database reporting.
* Create automation for repeating database tasks.
* Participated in on-call support roster.
* By the minute and 15-minute time recording.
* Created and maintained client and team documentation.
* Assisted Team Lead with managerial tasks including on-call escalation.
* Developed and maintained team roster.
* Worked within a globally distributed multi-cultural team.
* Worked on financial, medical, training, GDPI governed database systems in Canada, US, UK, NZ and Australia.
* Assisted with the onboarding of new clients and team members

Database Administrator/Senior Consultant/Technical Team Leader/Trainer

  •  SQL Services Ltd
  •  Feb 2004 - Aug 2011

* Performed the role of Production Database Administrator for between 15-25 managed services client at a time.
* Install and maintain the performance of SQL Server database servers.
* Develop processes for optimizing administrative tasks.
* Insured database and servers were configured to best practice/industry standards.
* Manage database access.
* Supported DR and HR incidents.
* Performed performance tuning of database.
* Install, upgrade, and manage database.
* Performed daily, weekly, and monthly maintenance tasks.
* Diagnose and troubleshoot database errors.
* Create and manage database reporting.
* Create automation for repeating database tasks.
* Participated in on-call support roster.
* 15-minute time recording.
* Created and maintained client and team documentation.
* Developed and maintained team roster.
* Worked on financial, medical, training, utility database systems in NZ and Australia.
* Assisted with the onboarding of new clients and team members
* Developed team processes.
* Trained junior DBA's.
* Performed onsite consulting.

Education

Bachelor of Information Technology

  •  Nelson Marlborough Institute of Technology
  •  Jan 2001 - Dec 2003