Data Management and Analysis

• SQL Server Database Management: Including disaster recovery, high availability, replication configuration, and troubleshooting.
• Data Cleaning: Identifying and removing errors and duplicates.
• Data Mining: Identifying patterns and insights from data.
• Data Governance: Ensuring data quality and compliance with industry best practices.
• Database Administration: Maintenance, optimization, and recovery of databases.
• Report Quality Audits: Reviewing and ensuring the accuracy and usability of reports.

Business Analysis and Project Management

• Business Analysis: Gathering and translating business requirements into actionable plans.
• Project Management: Budget monitoring, task tracking, risk analysis, and report preparation.
• Process Improvement: Developing and implementing standardized processes to improve efficiency.
• Documentation: Creating high-quality documentation for processes, templates, and client onboarding.

Technical Consulting and Support

• Technical Support: Incident management, root cause analysis, and risk analysis.
• Automation and Integration: Utilizing tools like Power Platform, Make, and Pentaho for automating processes.
• Technical Communication: Conveying complex technical concepts to both technical and non-technical stakeholders.

Software and Tools Proficiency

• Microsoft Power Platform: Power BI, Power Automate, Power Apps.
• Azure: Data Fundamentals, DevOps, Policy.
• Database Systems: SQL Server, Oracle, MySQL.
• Tools: Google Workspace, Jira, Confluence, Tableau, MS 365, GitHub, DevOps, Xero.
• Report and Dashboard Development: Using tools like Power BI and Tableau.

Administrative and Operational Support

• Administrative Support: Diary management, minute-taking, and general administrative tasks.
• Financial Management: Accounts receivable and payable, reconciliations, budget tracking, and journaling.
• Customer Service: Providing excellent customer service and support.
• Training and Onboarding: Developing training plans and onboarding processes for new hires.

Leadership and Team Management

• Team Leadership: Empowering, motivating, and inspiring team members to achieve their goals.
• People Management: Setting KPIs, career progression planning, and performance reviews.
• Team Coordination: Managing globally dispersed teams and ensuring seamless collaboration.

Other Services

• Website Management: Typing, emailing, website updates, and IT support for small businesses.
• Business Solutions Engineering: Prototyping apps, automations, and reports for bespoke solutions.
• Rostering and Resourcing: Efficiently managing team and project schedules.