Hello, I’m Susan Bozzola and I am a Virtual Assistant. I provide virtual assistant administration services through my business Susan Bozzola – The Virtual Typist. I help busy business professionals navigate and organise their day, so that they can reduce overheads and get home to their families sooner. I am at my best when I am being challenged and using my skills. I am passionate about administration, and I am a pro at organising and planning. I have a wealth of experience in the legal and health industries.
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Office Manager / Paralegal
Manager of small legal team in remote Town in Pilbara, Western Australia. My role including organising workflows, paralegal work for the Legal Aid solicitors, organising Duty Lawyer on court days, recruitment of staff, undertaking professional development and management of staff, customer service (in person and over phone), general administration including data entry, typing documents and correspondence, transcription work, filing and archiving), maintenance of Legal Aid Office including engaging and organising contractors, attending meetings and training.
Paralegal / Personal Assistant
Paralegal and personal assistant to Managing Partner of boutique law firm in Surfers Paradise. My role included general administration such as answering phone calls and providing assistance with client enquiries, introductory meetings with clients and taking initial instructions, drafting legal documents and correspondence, following up with clients and agencies as required, filing and archiving, invoicing clients, managing diary of partner, reception duties when required, meetings with clients inside and outside the office, attending settlements at other agencies. Areas of law including mostly Estate Administration, Litigation, Banking and Finance.
Administration Support Officer
Administration assistant to Manager of Uniting Care Aging Tweed Heads Community Care Office. My role included reception duties, general administration work (filing, data entry, typing documents, maintenance of client files and charts, archiving documents), training staff in administration and Microsoft programs, minute taking, management of calendar for manager, preparation of monthly management reports, rostering staff, banking, ordering stationary and medical supplies), running errands, assisting in other offices covering staff leave.
Executive Assistant to Chief Executive Office and Director of Nursing. My role included general administration (filing, typing correspondence and documents, data entry), calendar management for CEO and DN, secretariat duties for all hospital meeting - Executive and Medical Advisory Community and all medical and surgical departments and operational including action plans and follow ups on actions, credentialling of doctors and allied health professionals and reporting to Credentialling Meeting bi-monthly, preparation of monthly reports for CEO and presentations, assisting Marketing Manager with administration, management of leases for all hospital speciality suites (about 50 rooms).
Executive Assistant / Administration Assistant
Executive Assistant to Executive Director of Eventide Aged Care from May 2005 to November 2005 including general administration typing documents and correspondence, filing), secretariat duties for executive meeting, general and operational meetings, assisting other administration officers with administration, reception duties for executive office. From November 2005 to May 2008 Administration Assistant to Director of Nursing for Jacana Aquired Brain Injury Service, including general administration duties, reception duties as required, data entry, invoicing, purchasing, answer client queries in person and over phone, developing documents and templates, presentations, filing in client charts, assisting Nurse Unit Managers (2) with general administration, assisting with rostering, secretariat duties, creating signs, newsletters, training staff in Microsoft programs.
Paralegal / Secretary
Legal secretary and paralegal role for various legal offices in Brisbane and Gold Coast Australia including but not limited Minter Ellison, Gall Standfield and Smith, Maurice Blackburn Cashman, Steindls.
Areas of law including Conveyancing and Property, Commercial, Company, General Litigation, Personal Injury, Estate Administration, Banking and Finance.
Diploma of Business Management (with Distinction)
8 units of business study as per Transcript of Academic Record dated 19 December 2011
Award of Excellence, North Coast Institute of TAFE Business Management Section Winner for 2011 dated 28 March 2012
Certificates IV in Accounting and Bookkeeping
FNS40210 Certificate IV in Bookkeeping consisting of 13 units
FBS40610 Certificate IV in Accounting consisting of 13 units
As per Transcripts dated 18 October 2012
Bachelor of Business
Bachelor degree in Business (Management)
Completion of 11 units as at 10 December 2017