Job Detail

We believe that if we want to be a world class Kiwi Company, we shouldn’t just employ people, divide them into functional departments and tell them what to do. Instead, we defined a purpose – powering better journeys, today and tomorrow – and go about achieving this by setting clear goals and expectations and embracing diversity of thought.

At Z, Customer Experience is at the heart of everything we do – our strategy, capability development and investment decisions. We’re creating and continually developing products and digital channels our customers will love and that make their lives easier.

There are approximately 500,000 SME businesses in NZ and they’re a really important customer segment at Z. We have an ambition to be recognised as a key partner for New Zealand’s Small-to-Medium Enterprises and an innovative contributor to their success.

At Z we love to develop and grow our people.  As the result of an internal movement, we have an opening for a SME Growth Lead. In this role you will be accountable for bringing the SME Segment, Product, and relevant Experience Strategies to life. Using insights and data to develop initiatives and enhancements that contribute to the and value of this segment at Z.

Another key focus will be managing and optimising the SME Z Business Product set ensuring these deliver on their customer value proposition reliably for customers today and continue to evolve for future needs.

It is a key role within the team where you will have the opportunity to use your SME knowledge, excellent relationship skills and ability to turn products and experiences into commercial success.

You will have the opportunity to

• Optimise and execute the SME Product Strategy and roadmap, aligning it to strategies in other business areas so that it delivers to the overall needs of our customers
• Use your strong analytical skills to effectively translate data, business knowledge and business goals into actionable insights, strategies and plans
• Create differentiation from competitors by continually seeking to understand customer needs, co-creating, undertaking user testing, research and engaging with customer facing teams to understand pain-points and opportunities
• Provide leadership, subject matter expertise and project management capability to delivery teams that build, execute and monitor SME initiatives
• Collaborate with key stakeholders to manage any rollout considerations across the business, including across Z’s multiple customer sets, channels, and networks
• Working with the Marketing team, you will drive the delivery of the marcomms activity to the SME market for growth and retention

What you’ll bring to Z

• Experience in working with small and medium enterprises and undertaking and using customer research and insight to develop and implement customer-led strategies
• Commercial experience monetizing B2B products and experiences
• A love of providing a great customer experience, from strategic planning through to tactical execution
• Stakeholder engagement and relationship building skills with the ability to share your passion for the product and customer group and generate understanding and buy-in
• Knowledge of operations – understand the full customer experience journey for the segment, and implications on our operational teams to ensure the experience-built works both for the customer and internally

And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand.

Don’t meet every single requirement? At Z we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What we can offer you

• A competitive remuneration package including short-term incentive plan, medical insurance for you and your family, enhanced employer contribution for KiwiSaver
• Generous leave provisions including enhanced sick leave, parental leave benefits and the option to buy additional leave
• The balance of hybrid working, enjoy some of your week at home and some in our welcoming office space
• The opportunity to contribute and be part of a supportive team that is here to make a difference
• A chance to build your own capability through learning from some of the industry’s most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation
• Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you

The base salary range for this role is $151,725 to $170,000 per annum, plus 15% STI based on company performance, a 5% KiwiSaver employer contribution and health insurance through Southern Cross.
Why Z?

Z is a dynamic and innovative Kiwi company that provides energy solutions for today while working on playing our part in Aotearoa’s shift towards a low-carbon future – a transition that we’re passionate about.

Being proudly Kiwi, we’re up for challenging the status quo, stand-up for what we believe is right and most importantly, we back our team to bring their true selves to work every day. Our flexible working approach and Rainbow Tick and Gender Tick accreditations – backed by our strong company values, Tū Kaha Stand Up, Tū Maia Speak Out, Tū Kotahi Side by Side – have created an open and inclusive workplace that promotes personal development, and is underpinned by a desire for our people and our communities to succeed.

One of the things we stand for at Z is Diversity & Inclusion. It is our belief that having a diverse workforce make it possible to deliver an extraordinary future and to power better journeys, today and tomorrow.

We’re distinctive in our approach and if you’re up for a challenge, we’d love you to be part of it. If this sounds like a place you believe you can add value and grow your own capability, then make sure you read Our Why, it’s our founding document and provides further insights in what it means to part of the Z whānau. If Z feels like a good match for your head and your heart, come join us for one heck of a journey!

Whakauru | Apply

Please include a cover letter in your application, telling us why you’re a great fit for Z. https://smrtr.io/kGftd

Applications close: Tuesday 11th June 2024

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

To be considered for this position you must have the legal right to live and work in New Zealand.