All Types of Talent

Data Management and Analysis

• SQL Server Database Management: Including disaster recovery, high availability, replication configuration, and troubleshooting.
• Data Cleaning: Identifying and removing errors and duplicates.
• Data Mining: Identifying patterns and insights from data.
• Data Governance: Ensuring data quality and compliance with industry best practices.
• Database Administration: Maintenance, optimization, and recovery of databases.
• Report Quality Audits: Reviewing and ensuring the accuracy and usability of reports.

Business Analysis and Project Management

• Business Analysis: Gathering and translating business requirements into actionable plans.
• Project Management: Budget monitoring, task tracking, risk analysis, and report preparation.
• Process Improvement: Developing and implementing standardized processes to improve efficiency.
• Documentation: Creating high-quality documentation for processes, templates, and client onboarding.

Technical Consulting and Support

• Technical Support: Incident management, root cause analysis, and risk analysis.
• Automation and Integration: Utilizing tools like Power Platform, Make, and Pentaho for automating processes.
• Technical Communication: Conveying complex technical concepts to both technical and non-technical stakeholders.

Software and Tools Proficiency

• Microsoft Power Platform: Power BI, Power Automate, Power Apps.
• Azure: Data Fundamentals, DevOps, Policy.
• Database Systems: SQL Server, Oracle, MySQL.
• Tools: Google Workspace, Jira, Confluence, Tableau, MS 365, GitHub, DevOps, Xero.
• Report and Dashboard Development: Using tools like Power BI and Tableau.

Administrative and Operational Support

• Administrative Support: Diary management, minute-taking, and general administrative tasks.
• Financial Management: Accounts receivable and payable, reconciliations, budget tracking, and journaling.
• Customer Service: Providing excellent customer service and support.
• Training and Onboarding: Developing training plans and onboarding processes for new hires.

Leadership and Team Management

• Team Leadership: Empowering, motivating, and inspiring team members to achieve their goals.
• People Management: Setting KPIs, career progression planning, and performance reviews.
• Team Coordination: Managing globally dispersed teams and ensuring seamless collaboration.

Other Services

• Website Management: Typing, emailing, website updates, and IT support for small businesses.
• Business Solutions Engineering: Prototyping apps, automations, and reports for bespoke solutions.
• Rostering and Resourcing: Efficiently managing team and project schedules.

Helping small businesses thrive through exceptional organisation and a more strategic approach to their workflow.

I am a self-employed VA with a passion for helping small businesses, particularly service providers, achieve greater success. With a background in banking and compliance, as well as travel and event management, I’ve honed my organisational skills, attention to detail and systematic approach to getting things done.

After working in corporate roles for a decade, I decided to take the leap into self-employment and leverage my expertise and experience to help small businesses, while also enjoying greater flexibility to balance my career with motherhood. I wanted to build something that’s not just a job, but a passion project where I can truly make a difference for my clients.

My diverse background in financial services and event and travel management means I bring a unique blend of skills to the table. Whether it’s optimising operations or delivering seamless events, I thrive in diverse environments.

I truly believe that support should be more accessible and customised for small businesses, in order for it to provide real value, aligned to their unique needs and challenges. And this is why understanding my clients is at the heart of everything I do.

If you’re ready to take your business to the next level, let’s connect and explore how I can support your success journey!

I’m passionate about turning the complex into something simple, useful and impactful for people and businesses.

I can provide product management for start ups on an affordable interim or part-time basis or consulting on product operations, strategy and roadmapping or user research design on a contract or fractional basis.

The what, why and how: Strategy, operations & delivery

I have a wealth of experience working with companies to transform their business goals into actionable roadmaps and a clearly defined strategy as well as setting up the frameworks for teams to deliver on these goals. I love to find and implement ways of working and practical processes that contribute towards achieving a business goal – whether that means working with you to improve your service delivery design; conducting and embedding user research into your next steps as a company or breaking down a strategy or goal into clearly defined milestone deliverables for a cross-functional team.

Some of the ways I can do this best include:

• implementing product frameworks and practises
• Strategic Roadmapping: Transforming business goals into tangible, achievable plans
• Leading cross-functional teams to successful project delivery
• Process Enhancement: assessing and improving the people, processes and tools that help a business to accelerate
• Designing experimentation and other ways to gain continuous feedback from your customers
• Conducting insightful research to inform strategic decisions and ‘next step’ priorities
• Setting and tracking business objectives for growth

Working with Technology to level up your business

As for the more technical and project based stuff…

I love to see software enabling people to what they do best, whether that’s making it faster and easier to do their job, reducing their time spent on manual, monotonous tasks or “partnering with” technology to make a product or service even more powerful! I’ve worked with people and businesses across the different stages of the journey to embed software as a part of their product/service offering or ways of working.

• Software Integration: Seamlessly incorporating tools to optimize workflows (including ways to use miro, asana, jira, google workspace, integrations, ChatGPT)
• Change Management and project delivery: Facilitating digital transformation and software adoption.
• Virtual Workshops: training, team planning, wellbeing workshops, retrospectives, product discovery sessions.

I’m here to help. I’ve worked with all kinds of companies in more than a dozen industries and covered all as below. I work extensively with boards and management designing the mission, vision, strategy, pillars, goals and tactics as needed.  Then I work with management to implement the strategy through their work plan. Finally, I work with the team to design effective reporting for measuring progress, identifying and addressing roadblocks, recognising success and seeing return on investment.

Let’s chat and see what I can do to help. Short term, long term, fixed term, whatever you need.

• Accounts (budgets, creditors, debtors, PAYE, GST, IRD, Capex, Fixed Assets)
• Payroll (large and small)
• IT solutions (accounting, management, Power BI)
• HR (hiring and firing, difficult conversations, training & development)
• Marketing & Communications (strategy, media plan, campaign design & implementation)
• Sponsorships (securing, renewing, leveraging)
• Ticketing & events
• Product design & development
• Sales
• Importing and exporting

Qualified Bookkeeper.

Assistance with your regular bookkeeping, small business administration, organisation & social media management.